I. Consumer Choice

f. Electricity Bill

The Retail Electricity Supplier (RES) may decide on the layout and format of its bill. However, the following basic information should be included in clear, readable print:

  1. Account name
  2. Service address
  3. Meter number
  4. Previous and current meter reading
  5. Billing period
  6. Due date
  7. Amount due (current and past due amounts)
  8. Distribution Utility charges (distribution charge, metering charge, transmission charge if applicable, and all other unbundled regulated charges)
  9. RES charges (generation charge, transmission charge if applicable, supplier’s charge, universal charge)
  10. Consumption chart (12 months)
  11. Contact numbers and email addresses of the Energy Regulatory Commission (ERC) for customer complaints: www.erc.gov.ph and www.buyyourelectricity.com.ph