III. Market Participants Obligations

a. Consumer / End-user

1. Right to choose own supplier of electricity

You have the right to choose your preferred Retail Electricity Supplier (RES) once you have been certified as a contestable customer. Similarly, once you have decided to switch to a new Retail Supply Contract (RSC) before switching.

2. Obligation to provide a Customer Authorization

You are responsible for providing Customer Authorization to prospective RES, allowing them to access your account information for the purpose of providing you with an offer that addresses your specific electricity needs.

3. Obligation to observe the terms of contracts with RES and Distribution Utility (DU)

You shall comply with the terms and conditions of the RSC and the Distribution Wheeling Service (DWS) agreement, if applicable.

4. Obligation to review the Disclosure Statement

You should review the details of the Disclosure Statement, and clarify any issues with the RES. Make sure that you understand the terms and conditions of the RES offer before you decide to make a deal.

5. Obligation to read the Retail Supply Contract (RSC) before signing

You should read the RSC thoroughly, and make sure it is consistent with the details of the Disclosure Statement that you earlier agreed on.

6. Obligation to contact and update your RES

You should contact your RES for any changes in your account information (e.g., Change in contact information). You should also contact your RES for any concerns regarding your Retail Supply Contract (e.g., Changes in some of the terms and conditions, early termination of contract, clarifications regarding the terms and conditions, etc.). Also report any significant changes in your demand requirement, as this may affect some provisions of the RSC and the DWS Agreement.

7. Obligation to pay

You are required to pay all amounts legitimately charged in your respective bill, including the DWS charges, regardless of the billing methodology. If you decide to switch from another RES, you should settle your outstanding balance, if any, with your existing RES, including the DU's DWS charges, prior to switching to a new RES.

If you have an outstanding balance with the RES or DU, you are also not allowed to avail of the Supplier of the Last Resort (SOLR) service, until such time that the said amount has been settled.

Non-payment will result in disconnection of your electricity service.

8. Obligation to meet Wholesale Electricity Spot Market (WESM) requirements, if applicable

If you wish to transact directly with the WESM, you should satisfy all technical and prudential requirements of the WESM.

9. Obligation to notify the SOLR

Should a Last Resort Supply event occur and you do not wish to avail of the SOLR service, you should inform the SOLR of your decision. Otherwise, your electricity supply will be terminated and will not be reconnected until you contract with another RES.